Thank you for visiting and shopping at www.floorshq.com. Following are the terms and conditions that constitute our Delivery Policy.

Delivery processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, Deliveries may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in Delivery of your order, we will contact you via email or telephone.

Delivery rates & delivery estimates
Delivery charges for your order will be calculated as per your address and displayed at checkout.

Delivery discount cost
Delivery is free over R 1950.00

Delivery method
Courier Standard

Estimated delivery time
3-5 business days

* Overnight delivery is only available for orders with delivery addresses within South Africa and by special arrangement.

Deliver to
FloorsHQ delivers to addresses within South Africa.

Delivery confirmation & Order tracking
You will receive a Delivery Confirmation email once your order has delivered containing your tracking number(s). The tracking number will be active within 24 hours.

Damages
FloorsHQ is not liable for any products damaged or lost during Delivery. If your order is received damaged or lost, please contact the Courier company to file a claim. Please save all packaging materials and damaged goods before filing a claim.